Privacy Policy

Privacy Policy

At Vapeau (vapeau.fun), accessible from https://vapeau.fun, protecting the privacy and security of our customers’ personal information is one of our top priorities. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to ensure your personal data remains protected in accordance with applicable privacy standards and Australian privacy guidelines.

By accessing our website or making a purchase, you agree to the collection and use of information in accordance with this policy.

Age Restriction (Strictly 18+)

In compliance with Australian laws and regulations regarding vape and nicotine-related products, our website is strictly intended for individuals who are 18 years of age or older.

We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will immediately take steps to delete such data from our records. Age verification checks may be performed during checkout to ensure legal compliance.

Information We Collect

When you visit, browse, or place an order on Vapeau, we collect two main types of information:

1. Personal & Order Information

When you place an order or register an account, we collect personal details required to process and fulfill your request, including:

  • Full name
  • Shipping address and billing address
  • Email address
  • Phone number
  • Order details and purchase history

Payment Security Note: We do not store or process sensitive credit card or bank account credentials on our own servers. All payment transactions are processed securely through encrypted, PCI-DSS compliant third-party payment gateways and secure banking channels.

2. Device & Browsing Information

As you navigate through our site, we automatically collect certain technical information about your device and browsing activity, including:

  • IP address and approximate geographical region
  • Browser type, operating system, and device details
  • Pages viewed, products searched, referring URLs, and time spent on the site
  • Date and time stamps of your visits

Cookies & Tracking Technologies

We use cookies, log files, and similar tracking technologies to enhance your browsing experience, remember shopping cart items, analyze site traffic, and optimize site functionality.

Cookies are small data files placed on your device. You can choose to disable or block cookies through your web browser settings at any time; however, disabling cookies may limit your ability to use certain features on our site, such as maintaining items in your shopping cart.

How We Use Your Information

We use the information we collect for the following business purposes:

  • To process, fulfill, ship, and deliver your orders
  • To send order receipts, invoices, shipping updates, and tracking numbers
  • To provide customer support and respond to your inquiries
  • To screen orders for potential fraud, security risks, or unauthorized transactions
  • To maintain, improve, and optimize our website layout, performance, and user experience

Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We only share your information with trusted third-party service providers who assist us in operating our website and fulfilling your order, including:

  • Postal and shipping carriers (e.g., Australia Post or courier services) to deliver your package
  • Secure payment gateway providers to process transactions
  • Website analytics tools (such as Google Analytics) to help us understand how customers use our site
  • Law enforcement or regulatory authorities if required by law, court order, or to protect our legal rights and safety

Data Security & Retention

We implement appropriate technical and organizational security measures (including SSL encryption) to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

When you place an order, we retain your Order Information for accounting, tax, and record-keeping purposes unless you request deletion of your information, subject to applicable legal requirements.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or updating of any inaccurate or incomplete personal data
  • Request the deletion of your personal data, subject to legal or record-keeping obligations

If you would like to exercise any of these rights, please contact us via email at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices, technological updates, or legal and regulatory requirements. Any updates will be published on this page with an updated effective date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at: