Refund and Returns Policy

Returns Eligibility

You may request a return within 7 days from the official date of delivery (as marked by the courier tracking system) if the product meets the following conditions:

• Unopened
• Unused
• In its original packaging with all included accessories and items

Returns requested after 7 days from the date of delivery will not be accepted.

Opened or Used Products

Due to the nature of vape devices and e-liquids, and for hygiene and safety reasons, opened or used items cannot be returned or refunded unless they are faulty, damaged, or not as described.

Damaged, Faulty, or Incorrect Items

If you receive a product that is damaged, faulty, defective, or not as described, please contact our customer support team within 7 days of delivery.

We may offer a replacement, exchange, or refund depending on the issue. In these cases, we’ll cover reasonable return shipping costs.

To help us process your request quickly, please include your order number, a brief description, and clear photos or a short video showing the issue alongside the original packaging box.

Package Loss & Customs Guarantee

We guarantee safe delivery of your order:

• Lost Parcels: If your package is confirmed lost in transit by the carrier, we will offer a full refund or a free replacement shipment.
• Seized / Intercepted Parcels: If your package is intercepted or seized by customs or postal authorities prior to delivery, please contact us immediately with your order number. Once verified, we will issue a full refund or arrange a re-shipment at no extra cost.

Change of Mind & Exchanges

If you’d like to return an eligible, unopened, and unused item due to a change of mind or request an exchange, you will be responsible for the return shipping cost as well as the re-dispatch fee for any replacement item.

Exchange Price Adjustment:

• Higher Value Item: If the replacement item is priced higher than the original item, you will need to pay the price difference prior to dispatch.
• Lower Value Item: If the replacement item is priced lower, the remaining price difference will be refunded to your original payment method or issued as store credit.

Original shipping charges are non-refundable unless the return is due to a product fault, damage, or an error on our part.

Return Conditions & Security Code

All returned items must be sent back in their original packaging and in complete condition, including any accessories, manuals, inserts, and promotional items received with the order.

Mandatory Packaging Requirement: You must retain and present the original product packaging box containing the intact anti-counterfeit / security code, QR code, or warranty seal. Claims (especially for defective or faulty items) without the original outer packaging box cannot be verified and will be declined.

We reserve the right to refuse a return if the item is not sent back in acceptable condition or is missing its original security packaging.

Refund

Once we receive and inspect the returned item, approved refunds are usually processed within 3–5 business days.

Refunds are issued to the original payment method used at checkout. The refund amount generally covers the product price only, excluding original shipping charges, unless the return is due to a faulty, damaged, or incorrect item.

How to Request a Return or Refund

To request a return, exchange, or refund, please email our customer support team at [email protected] within 7 days of delivery and include:

• Your order number
• The product name
• A brief description of the issue or reason for return
• Clear photos or a short video showing the issue and the packaging box with the security code (if damaged, faulty, or incorrect)

Our team will review your request and send return instructions where applicable.

Important Notes

Vape products contain nicotine and are sold only to buyers 18 and over, in line with Australian regulations.
We reserve the right to update this Return & Refund Policy at any time. Any changes will be published on this page.